Crisis at Christmas centers offer homeless and vulnerably-housed people companionship at a time of year which can be particularly lonely for those without a home or family. For over 40 years, Crisis at Christmas has helped over 3000 guests a year to alleviate that loneliness, opening centers across London that not only offer vital companionship, hot meals and warmth, but a wide range of essential services that are not normally available.
With nine centers across London last year, Crisis were able to house 3,400 guests, provide 23,400 meals, provide 714 medical assessments and care for 379 pairs of untreated feet across 16,184 volunteer shifts.
The Aimar Foundation has provided all the technology to support the Crisis at Christmas project for over five years. For 2012, we delivered over 260 virtual desktops, thin clients and associated peripherals, 30 networked MFD’s, a VOIP telephony system with 90 handsets and connectivity to five of the sites, including a WiFi and 3G solution. The environment was operated 24/7 with a 24 hour support model for the entire Crisis at Christmas period.
We are looking for volunteers to help with one or more of the following:
- Deployment Activities:
- From 16th – 21st December we require volunteers to help deploy the technology in the Crisis at Christmas centres.
- Sign Up here confirming your details, the role, your availability and location preference (see Additional information for site locations).
- Support Activities:
Between 22nd to 30th December we are looking for volunteers to provide the following:
- First line technology support to the Crisis at Christmas centres Sign Up here confirming via the Crisis Volunteer registration process.
- Second line centralised technology support and incident co-ordination. Further details and how to Sign Up are below (see ‘Additional Information’).
- Deco Activities:
- On 30th December we are looking for volunteers to help decommission the sites at the end of the event. Sign Up Here confirming your details, the role and location preference (see Additional information for site locations).
Thank You in Advance for your Help, Expertise and Assistance.
If you should have any questions, please contact us.
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Centralised Support (ASC)
Based in the Operations centre in Bermondsey you will serve as the first point of escalation for IT Troubleshooters and Shift Offices in the centres, either advising remotely or in some cases deploying to site to resolve issues.
The Aimar Support Cell (ASC) role involves dedicated volunteer shifts (minimum of 3 preferred) as it is a specialised function requiring continuity through the week. Shifts will run from 07:00–15:30 and 14:45–23:00 (the crossover is for a handover between shifts) with a target of 2 per shift. Shifts are available from the afternoon of the 22nd December through to the afternoon of 29th December. ASC volunteers will receive remote training from the Aimar Core Team on the systems, support tools and processes with access to online tutorials and videos.
The role will be primarily desk based, using a web portal developed by Aimar to monitor issues logged in the centres by IT Troubleshooters, updating records of known issues and assisting to find resolutions leveraging tools, documented knowledge, your expertise and managing escalation to Aimar’s technology partners or our third line ‘SWAT’ team. The ASC volunteers could also receive calls directly from both IT Troubleshooters in centres and from Shift Office Volunteers reporting issues and seeking assistance. It is likely that ASC volunteers will on occasion deploy to centres to help resolve issues on site with transport provided by Crisis.
A stick of spare equipment will be located at the Operations Centre and at each of the Crisis Centres around London.
How to Sign Up for the ASC
- Go to http://christmas.crisis.org.uk
- 2. Complete the ‘Volunteer Registration’ section and ‘Register’
- 3. Complete ‘Step 1’ of the application ‘Personal Details’
- 4. In ‘Step 2’ under ‘Role Selection’ click ‘yes’ to the question ‘Do you have a senior volunteer password?’
- 5. Enter the password ‘supportcell13’
- 6. Scroll down and select the ‘Hub’ under the ‘Select a Team’ section
- 7. Select ‘ASC’ in right hand panel ‘Select a Role’
- 8. ‘Proceed to Step 3’ and answer the ‘Qualifying Questions’ and ‘Proceed to Step 4’
- 9. In this stage you can select your preferred shifts for the ‘Hub’
- 10. ‘Proceed to Step 5’ and complete the remaining elements of the process.
Crisis Centre Locations
|SLDC||South London Day Centre||Bermondsey|
|NLDC||North London Day Centre||Kings Cross|
|WLDC||West London Day Centre||Hammersmith|
|ELDC||East London Day Centre||Hackney|
|SELDC||South East London Day Centre||Lewisham|
|LRS||Link Rough Sleepers Residential Centre||Battersea|
|WRS||Winter Rough Sleepers Residential Centre||Chalk Farm|
|ORS||Outreach Rough Sleepers Residential Centre||Bermondsey|
|GRC||The Gate Residential Centre||Royal Docks|
|WRC||Womens Residential Centre||Ladbroke Grove|